EPOS

 
Online Ordering Log File Locations

Purpose

This document will describe where online and real time ordering log files can be found within the POS2100 system. The log files referenced here are meant as debugging aids. In most cases Comtrex support will require both the INetOrderService.exe logs and the INetOrder.DLL or POS2100AUX.DLL logs for the day in question. The xml logs will usually only be required if there is an actual xml packet framing error, or a possiblilty of a misprogrammed PLU or DISCOUNT etc.. See the Configuration and Flow Diagram for an understanding of how the service and INetOrder.dll relate.



INetOrderService.exe Log Files

  1. Logging of service activity including TCP/IP, INetOrder.dll and POS2100AUX.dll interaction.
    • These files will be located on the server.
    • (32 bit) C:\Program Files\Comtrex Systems\INetOrderService\LogFiles OR
      (64 bit) C:\Program Files (x86)\Comtrex Systems\INetOrderService\LogFiles
      • INetOrderServiceXX.txt --- where 'XX' is day of month.
  2. Logging of xml activity. Use the file date/time to determine which file(s) may be needed.
    • These files will be located on the server.
    • (32 bit) C:\Program Files\Comtrex Systems\INetOrderService\XML OR
      (64 bit) C:\Program Files (x86)\Comtrex Systems\INetOrderService\XML
      • CXREQUESTxxx.XML --- where 'xxx' is an index to match corresponding CXRESPONSExxx.XML.
      • CXRESPONSExxx.XML --- where 'xxx' is an index to match corresponding CXREQUESTxxx.XML.
  3. Logging of json activity. Use the file date/time to determine which file(s) may be needed.
    • These files will be located on the server, sharing a directory with XML.
    • (32 bit) C:\Program Files\Comtrex Systems\INetOrderService\XML OR
      (64 bit) C:\Program Files (x86)\Comtrex Systems\INetOrderService\XML
      • CXREQUESTxxx_JSON.TXT --- where 'xxx' is an index to match corresponding CXRESPONSExxx_JSON.TXT.
      • CXRESPONSExxx_JSON.TXT --- where 'xxx' is an index to match corresponding CXREQUESTxxx_JSON.TXT.


INetOrder.dll Log Files

  1. Logging of INetOrder.dll activity including INetOrderService.exe interaction, new order verification, new order saving into FutureOrders DB tables, menu and product syncing.
    • These files will be located on the server.
    • C:\icom\pos2100\INetOrder\LogFiles
      • INET_ORDER_DLL-xx.TXT --- where 'xx' is day of month.


POS2100AUX.dll Log Files

  1. Logging of POS2100AUX.dll activity relating to real time ordering activities.
    • These files will be located on the server.
    • C:\icom\pos2100\POS2100AUX\LogFiles
      • POS2100AUX-xx.TXT --- where 'xx' is day of month.